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Our Newsletter

Glass Replacement

We specialise in Insurance claims for Murano Glass items that have either been lost, stolen, smashed or broken. This is how the process works:

1. You send us the details of the item that has been lost, stolen or smashed via the form below with detailed pictures.

2. An insurance Valuation fee of $550 applies to ALL insurance valuations for preparation and research of your item and MUST BE PAID IN FULL. This fee is NON-NEGOTIABLE.  We can have this fee included in your insurance valuation so you are reimbursed - BUT ONLY IF YOU HAVE THE ITEM REPLACED THROUGH US.   For those customers that decide to go ahead and not purchase their replacment item with us, the insurance valuation fee will not be included in the valuation paperwork but MUST BE PAID IN FULL prior to us sending any formal valuation details. 

3. Once the valuation fee has been received, we then prepare the formal valuation with the pictures provided with a detailed report on why the item is valued at its current replacement price.

4. When the insurance company accepts our formal valuaton, we then have the item made to order and shipped to you.

Helpful details for the insurance valuation woudl include:

a. The items original purchase date and / or family history

b. Is the item signed and dated as this increases the value significantly.

Just submit your request via the form below and we take care of the rest! We will speak with your insurance company on your behalf if you wish to answer any questions they may have

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
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