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Our Newsletter

Shipping & Returns

Returns Policy

We do not accept returns on any goods as each and every item is pre-ordered (made to order) and if the customer does not like the finished product, this is in no way the responsibility of Murano Art Glass Australia, nor the furnaces in Venice with which they work. 


Why is shipping expensive?  Glass products are inherently heavy by virtue of their very nature.  Shipping costs are calculated by a finished boxed product weight and its cubic volume.  This weight and volume is then used to calculate Air Freight charges.  You do have the option to request Sea Freight which takes anywhere from 8 to 14 weeks.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


Glass in its very nature is a HEAVY product and needs to be adequately packed and secured to ensure maximum safety during transit.  Final shipping price is baed on Cubic Volume and Weight and is sent via Air Freight unless otherwise specified or sea freight at teh customers request

Import Charges and Taxes 

Countires other than Australia

Customers are responsible for ALL import charges and taxes to your countr delivery address.  Murano Art Glass Australia will deliver Door to Door where possible but if additional taxes and charges are payable then this is the repsonsibility of the customer. either private or commercial to be paid prior to the your order being released from the Customs / Border Protection authority within your country

Australian Customers

All Australian customers will be charged Customs processing Fees, Import taxes (GST), Shipping Fees, clearing fees, AQIS and Customs Fees and other processing and handling fees where necessary.  As we use a variety of Air Freight forwarders, charges may vary but we always do our very best to cover any differences between what your purchase prices plus shipping is.

When you place an order, ALL Chandeliers attract a FREE Shipping rate we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.